More info should have been given. Why would that make a difference, they also told me that my Military discount wouldn't apply for the purchase. Ask a Question. So I called and ask to speak to Andy, and was amazingly told (after they asked me my name) that he wasn't there, but they would get a message to him and have him call. I love options & Lowe's doesn't disappoint. Ms. Kat Jackson keep up the great friendly service!!! It's very unprofessional to not return the phone call to a customer who is missing an appliance that is paid for. I recently purchased a product at Lowe’s and was wanting to give a good recommendation for the salesman. "STEVEN B", "JOSSE and "JOSHUA" were very helpful in assisting me as well. WORST CUSTOMER SERVICE EVER! Was able to get a good deal. Paid and was heading out the door.and before we got outside the doors the wheels fell off. She despised me and said coupon can not be used again after being scanned. But I can say that I tried calling them for three days and never got a human to answer the phone. I was not a happy customer at this point, but I have to admit that the young lady named "ACE" went over and beyond to help me...basically talk me off the ledge...after that she took the time to call the person who I need to talk to. That's fine we will buy our grill elsewhere as well. Read real customer ratings and reviews or write your own. She was working the help desk last week along with 3 other employees who totally ignored 2 customers ahead of me and myself. She told the young girl to refund my money. Had a guy take 5 minutes to describe the various hose nozzles to me, which was above and beyond the help I needed, but I appreciated the effort." I went in to purchase a microwave and three trips later finally got one that was not damaged! Just head to your local Medford Lowe's, your one-stop shop for everything home improvement. I'm a fan. We waited all day since the time frame they give you is 8 AM to 8 PM and the driver supposed to call 30 mins before delivery. This visit to Lowe's in Killeen TX is probably the FIRST time I have received great customer. The customer service is beyond deplorable. He took the time to explain the details of the paint and quality. Bought a set of Gecko Siding Gauges. Oh, forgot to mention the yummy hot dog cart by the front door. I placed my order trying not to show how upset I was. The staff started to recognize us, at one point one of the employees said "See ya tomorrow!" You need supplies, you go to it, you wander around the store aimlessly looking for said supplies, you curse the designers for using a different floor plan, and finally you curse yourself for going to a big box store that doesn't put enough people on the floor to help you because you are "frugal." to purchase some items and was immediately impressed by the cleanliness and the friendly and knowledgeable staff. I felt like I was. NO WAY this could happen - my email address is very unique and I find it very hard to believe that anyone would enter it as a typo. They are great employees. 2 star rating. It also displayed the entire number. Went in to place an order and there were several orders listed that I never made. I couldn't get any one to help me out or answer any of my questions. Learn more. You would think the status is right on the computer screen. Do Lowe's really care for their customers or it's just all about the money? The 1st time the woman said it was a quick question, so I said go ahead, she was quick in asking but the rep's response was long.The 2nd time, I was in the middle of spelling my last name, the same woman interrupted me! She was so kind and apologized for the wait, which was not her fault. They told me that they would pull them and have them ready to pick up in 3 days. With our wide selection of state-of-the-art appliances, you’ll get even more streamlined productivity with the benefit of being energy-efficient. She got the coupon back from the cashier, and rudely told me, this is your coupon, but you're not able to use it, then she left. So much better than the Home Depot that used to be here. How many lies can a company tell before they have to be held accountable? Earlier tonight, my wife and I stopped into our local Lowes to get paint. Buy tools, small appliances, home security and more, plus pick up in store today. In addition, my account showed that I have a Lowe's credit card, but I do not. Sign Up . The employees were all great, but we wish we could've had a discount on the correct paint to make up for all of the time we lost with the wrong color. They staff is usually knowledgeable & helpful." A free inside look at company reviews and salaries posted anonymously by employees. He spoke with the woman, as if, I were invisible. When called the driver at 2045, he said the delivery was canceled. This place was actually clean and the staff was friendly. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. Wishing I had checked reviews before buying from Lowes. The paper sample of the color we wanted against the color we were given, Never again. This is their solution to everything. After repeated attempts to contact him to get the issue resolved, I still haven't heard from him. Yelp. And have no status to provide. And again, I had really great service. Then, there are NO signs mentioning a single line, when we got to the register, the employee refused to check us out, because we had not been standing in the right place, even though there was no way we could have known about this alleged line on the opposite side of the store from the only open register.I will avoid going to the Killeen Lowes at all cost, for at least the next year. I finally did received my refund.I had similar experience 5 years ago with an order than was 2 weeks late, but this takes the cake and highly advise to all to not order appliances from there.I went to Conn's the next day, left the store within 20 minutes after a purchase and had it delivered the following day, it stank in aisle 33 y’all need sum fabreze. Bad Lowes custormer service representative ! I guess those days are gone. When I met "RYAN" he explained the situation to me and I asked if he could get my delivery made today and he said yes. At Home Depot they just seem to point and are lost when it comes to what you are questioning … Write a Review. What is the benefit of having a Lowe's card? People don't care because it's not their time being wasted. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. 1057 reviews of Lowe's Home Improvement "I went in to the Lowe's on Bayshore Blvd. We'll see you soon! I went on line and Lowes had the same model in stock at the store 30 miles from where I live for a higher price. Still no stone. Worst Lowes I have ever been in.Nothing I was looking for was anywhere close to the matching sign on the shelf, I had to use the app to find out the price of what I was shopping for. I am still paying the money and its been 2 months now the order status is still showing "Order Received". 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